
Red Cloud
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Not really worth it. I decided to give it a try because of the promotions on the website's front page, but the transition between pages is quite slow. I'm unable to add any discount. A few app notifications appeared with discount codes, but whenever I try to use them an error appears about them being expired since May 19. There was one that instructed to use a different code, then proceeded to give me the same error with the same code. The items I'd picked were part of the promotion.
33 people found this review helpful

Holly
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Edited review - this app is AWFUL! It's *so* slow to load anything - any page at all. Just opening it is a pain in the A! Never mind filtering, where you can select ONE brand/category, etc, at a time & then have to go back in to select the next one... The search function is about as useful as a parka coat in the middle of a desert, during the day.. Customer service is just rude & unhelpful & purposefully replies with useless answers. Orders can't be cancelled even after 30seconds. Just awful.
THG (The Hut Group)
May 28, 2025
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.lookfantastic.com/c/help-centre/. We'll pass it along to our development team and see if there is any way we can improve it.

Nema Mohammed
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Bad customer service, you can only reach them through Instagram messages, very slow to answer,no contact number. Send them an email through their application and ask me the same question as the Instagram team .. no cooperation between them, at the end send me one product without my approval as compensation. Also, I need to pay for delivery as an international shipment. The courier company they chose is also very bad, products reach me in a bad condition, and even when I talk to them no response.
THG (The Hut Group)
June 13, 2025
Hi,
We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at https://www.lookfantastic.com/c/help-centre/ so that we can reach out?