
Roland Newmark
Compare this experience to Delta app and it's night and day. The stability and performance are terrible. Constant errors when trying to change seats. Checked Reddit the particular error code has been going on for years. Frustrating to not have access to make changes, chat bot is terrible, phone wants go charge you $25 even though there's an app error. The experience before the flight matters, but JetBlue doesn't seem to prioritize it.
18 people found this review helpful

Mr. TA
the password entry doesn't integrate with password managers, meaning i have to switch apps to password manager, find the entry for jet blue, copy the password, switch back, then paste. then, this stupid thing asks for 2 factor authentication, I mean, who cares about my flights so much that they're going to try hacking into my jet blue app? and the worst thing, it forgets the session after 1 day, so the above idiotic process has to be repeated all over again. oh and check in is sometimes broken.
2 people found this review helpful

Alissa Roy
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I know this app has served me well in the past. It updated today, and the Book function yields no airport locations. Type in a letter, it says it can't find it. It suggests I can look it up alphabetically, but there's literally no airport list. update: I uninstalled and reinstalled the app, and I was able to book my flight.
6 people found this review helpful